Privacy Policy
At Nimbiq, we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy describes how we collect, use, and share information when you use our website chatbot service and administrative platform.
1. Information We Collect
We collect information you provide directly to us when setting up an account, subscribing to notifications, or communicating with us. This may include your name, email address, phone number, and business details.
2. SMS Messaging and Consent
Nimbiq may send transactional SMS alerts to business staff members who opt in to receive internal lead notifications.
SMS alerts are used only for internal staff notifications related to website chatbot lead activity. Nimbiq does not send SMS alerts to website visitors, prospects, patients, or consumers.
SMS alerts may include limited lead information such as the business name, lead name, and lead phone number so the business can follow up. SMS alerts do not include medical symptoms, diagnosis, treatment advice, insurance details, payment information, appointment confirmations, or chatbot transcripts.
Phone numbers collected for SMS consent are used only to deliver the SMS staff alerts described in this section.
Business staff may opt out of SMS alerts at any time by replying STOP. Staff may reply HELP for assistance.
No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Nimbiq does not use SMS opt-in data for third-party lead generation, advertising, or unrelated marketing.
Nimbiq may use service providers solely to deliver and support the messaging service. Any such use is limited to providing the service.
3. AI Website Assistants
Website visitors may interact with an AI-powered assistant embedded on a Nimbiq customer's website. Conversation content is processed to generate responses and, when visitors choose to share it, to capture lead information such as a name or phone number.
Nimbiq does not use visitor chat conversations for advertising and does not sell chat data to third parties. AI-generated responses are automated, and their accuracy is not guaranteed. For sensitive, urgent, or account-specific matters, visitors should contact the business directly.
4. How We Use Information
We use the information we collect to provide, maintain, and improve our services, process lead captures, deliver email/SMS notifications to business teams, analyze widget engagement, and defend our platform security.
5. Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@nimbiq.ai.